Customer Service Representative (CSR) Nomination Criteria

WHO CAN BE NOMINATED?

Anyone employed by a Printing Industry Midwest (PIM) member company in good standing may submit a nomination. If required by your company, please obtain approval from a supervisor or manager before submitting.

There is no cost to nominate and no limit to the number of individuals you may nominate. Associate (Supplier) Members, you are welcome to nominate a client or peer, provided you have approval from their company and the individual works for a current PIM member company in good standing.

Important: PIM accepts online nominations only. Paper or email submissions will not be accepted.

HOW TO NOMINATE?

  1. Gather supporting information. Collect testimonials, examples, or other documentation that demonstrate why your nominee deserves recognition.
  2. Complete the online nomination form. Answer all questions and provide as much detail as possible.
  3. Submit by the deadline. Late nominations may not be accepted or considered.
  4. Watch for results. Nomination results will be shared with nominators in March.

IMPORTANT INFORMATION

  • Save & Resume: The nomination form includes a “SAVE AND RESUME LATER” button at the bottom. Selecting this option saves your form for 30 days and provides a unique link you can use to return and complete your nomination.
  • Judging: All nominations will be reviewed by a PIM selection committee.
  • Notification: Results will be shared with nominators in March.
  • Confidentiality: The winner will remain confidential to the public until the PIM Star Awards Banquet on June 17, 2027.
  • Recognition: All nominees will be recognized. The winner will be announced at the banquet and receive a framed certificate. All other nominees will receive a certificate in a presentation folder.
  • Celebrate: We encourage all nominees and their colleagues to attend the Star Awards Banquet.
  • Being nominated is an honor and worth celebrating!
Star-Awards-Logo

NOMINATION CRITERIA

Submit the online form by February 3, 2027 at 12:00 PM (CST)

Printing Industry Midwest’s (PIM) Customer Service Representative (CSR) Award recognizes an individual who demonstrates outstanding customer service, problem-solving, and leadership worthy of recognition.

Nominees should consistently demonstrate the following:

  • Currently works full-time for a PIM member company in good standing
  • Provide responsive, reliable, and exceptional customer service
  • Demonstrate innovation and resourcefulness in meeting customer needs
  • Use effective time management and process improvements to increase efficiency and/or reduce costs
  • Maintain a professional and positive approach with customers and colleagues
  • Effectively resolve customer and employee concerns or conflicts
  • Go above and beyond to improve the customer experience, processes, or services
  • Has the support or endorsement of senior management
CSR Online Form, Click Here.